FAQ
How can I send my camera to you?
Booking and sending details can be found on the following link below
Do you provide collection service, what to do after booking a repair ?
No, We don’t provide any collection services. you will need to post your camera to us
Are you GoPro authorised repair centre?
No, We are not. We are an independent electronic repair company and we offer repairs for many electronic devices including GoPro
Do you provide any guarantee on your repairs ?
Yes, our repairs come with 3 months part and labour guarantee.
Does your guarantee includes WaterProof guarantee ?
No, We don’t guarantee any water proof on our repairs. we recommend Waterproof housing if you wish to use your camera in the water / sea.
What is the turn around time?
Total repair time depends on the problem and model of the camera but our diagnostic turnaround time is up to 3 to 5 working days.
Do you use original parts ?
Yes, we use only original parts on our repairs.
Which models do you fix and which ones yo don’t?
We offer repair services for Hero 3, Hero 3+, Hero 4, Hero 5 Black , Hero 6 , Hero 7 black and Hero 8 Black. we don’t do repairs for Hero session , Hero 7 white or silver, Hero 9 and and Hero 10
I can’t see my camera model on your booking page.
If you can’t see your camera model on our booking page, please email us about it
admin@goprorepairs.co.uk or contact form
Can I send my camera without booking online ?
Yes you can. Please make sure that you include your details (name, return address,phone and email) and issue with your camera.
What are the payment options?
You can pay online with your card. we also accept bank transfer and paypal payments.
How do you return the camera?
We use Royal Mail Special Delivery